Frequently Asked Questions
Do you ship medical marijuana outside of USA?
Yeah, we ship to all states in the US and sometimes worldwide
How do I contact Customer Service?
You may contact support at [email protected]
How does your points system work?
Earn points while getting your medicine and trade them in for store credits. Every 10,000 points you can trade in to get a $25 store credit. $1=10 points
how does your Refer a Friend program works?
Whenever you refer a friend, you will receive a $20 coupon(minimum purchase of $250) and your friend will receive a $50 off their first order(minimum purchase of $500).
Are all the product images real?
Yes, we take all product pictures in house and do not apply any type of color enhancement to our products.
What payment methods do you accept?
We accept Paypal as the safe payment method. This an easy method of payment, all you need is our details pleas contact customer service at [email protected]
We accept CashApp and Zelle as payment methods pleas contact customer service at [email protected] This method of payment is for US citizens only.
We also accept bitcoin, to pay via bitcoin please email us at [email protected]
What happens once my payment has been to you?
Once payment is sent, it may take up to 4 hours for us to receive payment during business hours. Once payment is accepted, we will notify you by email and send you a tracking once the order has been shipped out.
What happens to my order if I dont send you a payment?
Once order is placed, the next step is to send payment to us. We keep the order on hold until payment is received. If there is no payment after 3 days, then the order is cancelled.
Do you issue Refunds or Exchanges?
Due to the nature of our business, we do issue refunds or exchanges. If you believe that you have a defective product please contact our Customer Service at [email protected] within 48 hours of receiving the product. Please keep all packaging as photos will be required.
Is my package shipped safely and dicreetly?
We inspect and take great care of your product from our warehouse to your door. Your order is discreetly packaged in smell proof packaging.
How long will it take for my package to arrive?
All packages will be shipped with a tracking number.
Local(Denver): 1-2 days
State(Colorado): 2 days
National(United States): up to 6 days
International: up to 12 days
Shipping takes 32-48 hours